Legal

Privacy Policy

Welcome to Eco Tote. We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you purchase our cotton bags, use our marketing services, or request custom designs.

1. Information We Collect

We may collect and process the following data:

Identity Data

Name, business name, and job title (for wholesale/marketing clients).

Contact Data

Billing address, delivery address, email address, and telephone numbers.

Transaction Data

Details about payments and products or services you have purchased from us.

Design Assets

Logos, brand guidelines, and artwork provided by you for customized bag requests.

2. How We Use Your Information

We use your data to:

  • Fulfill Orders: Process and deliver your wholesale or custom bag orders.
  • Provide Services: Execute marketing strategies and design consultations.
  • Communication: Send updates regarding your order status or respond to inquiries.
  • Legal Obligations: Comply with tax and accounting requirements.

3. Data Sharing & Third Parties

We do not sell your data. However, we may share information with trusted partners to run our business:

  • Logistics: Shipping and courier companies to deliver your cotton bags.
  • Payment Processors: Secure platforms to handle transactions.
  • Professional Tools: Software used for marketing analytics or design collaboration.

4. Data Collection (GDPR Compliance)

We collect information (Name, Business Address, Email, Phone) necessary to process your wholesale orders and manage your marketing account.

WhatsApp Orders: By messaging us for a quote or order, you consent to us using your contact details to fulfill that request.

5. Usage of Data

Your data is used for administration, shipping, and (with your consent) marketing updates about our new bag designs.

Third Parties: We only share data with essential partners, such as courier services (to deliver your bags) and payment processors. We never sell your data.

6. Your Rights

Under data protection laws (such as GDPR), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or erasure of your data.
  • Object to the processing of your data for marketing purposes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@ecotote.co.uk
  • Phone: +44 (0) 123 456 7890